Any person booking any trip with Bamba Experience is liable under this terms and conditions governed by the Mexican Law in Mexico City, Mexico.
TERMS AND CONDITIONS
HOP-ON HOP-OFF BUS PASS
TERMS AND CONDITIONS TO TRAVEL WITH BAMBA EXPERIENCE, S.A. DE C.V.
Booking Terms and Conditions
BAMBA EXPERIENCE, S.A. DE C.V.: TERMS AND CONDITIONS
Purchase of the Bamba Experience S.A de C.V Hop on Hop off Bus Pass
Upon purchase of the Bamba Experience S.A de C.V Hop-On Hop-Off Bus Pass, or any related adventure, activity or tour you are bound to the following terms and conditions:
1) VOUCHERS
Travel agent voucher numbers must be given to Bamba Experience S.A DE C.V before the holder is able to get on the Bamba Experience S.A DE C.V service. This can be either via email to go@bambaexperience.com or over the phone, 01800-GO BAMBA toll free number.
2) DEPARTURE DATE
The first day of travel must be within 12 months of either agency voucher OR Bamba Experience S.A DE C.V. Confirmation number issue, whichever is the earliest date. Upon notification of the agency voucher to Bamba Experience S.A DE C.V, stating the first Date of Travel, the pass will then be valid (from the stated first Date of Travel) to 6 months after. For passes to Costa Rica, the duration is different, see below in Validity of Pass.
3) VALIDITY OF PASS
Bamba Experience S.A DE C.V travel passes, are issued for the specific route, and are valid for 6 months (from the stated first Date of Travel), enabling the client to travel through the route, based upon availability. The passes to Costa Rica are valid for 1 month (from the first day of travel).
4) RESERVATIONS
(a) Sector Travel reservations are required and should be made in advance to assure your seat on desired date of travel. Confirmation of these dates is required at least 2 days before departure and the traveller/costumer must specify in the Hostel to Hostel Routes in what accommodation he/she would like to be picked up or comply to show up at any of the pickup points.
(b) Changes to reserved travel dates must be made at least 24 hours to departure by contacting our reservations department either through:
-01800GOBAMBA (01800 4622622) in Mexico
-go@bambaexperience.com
5) DISCOUNTS AND MONEY REFUND
There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination, i.e. sickness, death of a family member, etc.
6) CANCELLATIONS
A cancellation fee of $100 for travel agent’s vouchers and related bookings.
Cancellation Policy applies when:
(a) The confirmation number is issued.
(b) Confirmation numbers which have passed the 12 month expiry (as per condition #1 of these Terms and Conditions) and against which, the first Date of Travel has not taken place.
7) CANCELLATION BY THE CLIENT
Any cancellation by a Client must be made in writing and acknowledged by Bamba Experience S.A. DE C.V. The date on which the letter is received by Bamba Experience S.A. DE C.V. or its Agents will determine the cancellation charge applicable.
(a) Cancellation for Bamba Experience S.A. DE C.V.
The cancellation charges are expressed hereafter as a percentage of the total tour price, excluding insurance.
A. Cancellation more than 60 days before departure: No cancellation fees
B. Cancellation 59-30 days before departure: 50% of tour price.
C. Cancellation less than 29 days before departure: 100% of tour price.
8) NO SHOWS MEXICO
Should a passenger fail to show for a booked and confirmed sector departure from any point the passenger’s pass will stay on hold, and will loose that specific sector. The cost for a no show will be the price of that specific sector and it will be the penalty to re-validate the pass or you can do the sector on your own and continue the pass on the next sector.
9) PASSENGERS, LUGGAGE, OR GOODS
Bamba Experience S.A DE C.V is not a common carrier and reserves the right to refuse to agree to carry any passenger, luggage or goods without giving any reason.
10) FLEXIBILITY
Bamba Experience S.A DE C.V may alter its timetable(s), inclusive of those impacted by other Operators’ products and relating to all services provided for in this ticket without notice. The Client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The itinerary provided for each trip is merely representative of the types of activities contemplated, and Bamba Experience S.A. DE C.V. is under no contractual obligation to strictly follow it. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, high season, climate and other unpredictable or unforeseeable circumstances.
11) CHANGES
Changes made by Bamba Experience S.A. DE C.V.: Bamba Experience S.A. DE C.V. reserves the right to change any of the facilities, services or prices described in the brochure before a booking is made. If such a change is made, the Client will be told at the time of booking or when the change occurs. While Bamba Experience S.A. DE C.V. will endeavour to operate all trips as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by Bamba Experience S.A. DE C.V. If Bamba Experience S.A. DE C.V. makes a major change Bamba Experience S.A. DE C.V. will inform the Client as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. If the major change is due to force majeure or unforeseen circumstances no compensation is payable. When a major change is made Bamba Experience S.A. DE C.V. may choose between accepting the change, obtaining a full refund of all the money paid or accepting any alternative trip offered by Bamba Experience S.A. DE C.V.
12) TRANSPORTATION & TOUR AVAILABILITY
All bookings you make for Transportation & Tours within your Bamba Experience pass are based on availability. If there are is no available transportation or tour for your requested departure date or departure time, Bamba Experience is not to be held liable as we work with may different providers and we depend on their availability. We strongly recommend to request bookings as soon as possible, or when you know that your travel date is fixed. If there is no availability for your chosen date/time Bamba Experience will provide you with options for you to choose from and we will always help you out so you can make the most out of your travel experience.
13) ILLEGAL SUBSTANCES
Bamba Experience S.A DE C.V does not allow customers to carry any type of illegal drug in the bus. If the federal police stops the bus and finds illegal drugs in a passenger’s bag or on him/her, Bamba Experience S.A DE C.V will not be liable for that cause, and the customer will be liable and assume full responsibility for carrying illegal drugs.
14) TRAVEL DOCUMENTS
(a) The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (your passport must be valid 6 months past your return date), all visas, permits and certificates including vaccination certificates, insurance policies are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents and permits, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by Bamba Experience S.A DE C.V regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and Bamba Experience S.A DE C.V is not responsible for any errors or omissions as to the information provided.
(b) To expedite the issuing of Bamba Experience S.A DE C.V travel documents please note that all tour related travel documents such as vouchers, itineraries and invoices will be sent via email or will be available on our website once full payment has been received by Bamba Experience S.A DE C.V. Bamba Experience S.A DE C.V reserves the right to impose a fee for those Clients who wish to receive paper documents.
15) INSURANCE
It is recommended by Bamba Experience S.A DE C.V that all Clients mandatory obtain travel insurance with a minimum coverage of US$75,000 while travelling with Bamba Experience S.A DE C.V. When the Client has obtained travel insurance through Bamba Experience S.A DE C.V, the Client acknowledges that he/she is satisfied with the levels of insurance arranged by Bamba Experience S.A DE C.V.
16) CLAIMS AND COMPLAINTS
If a Client has a complaint against Bamba Experience S.A DE C.V the Client must first inform the driver or company representative whilst on the tour in order that the driver/representative can attempt to rectify the matter. If satisfaction is still not reached through these means then any further complaint must be put in writing to Bamba Experience S.A DE C.V within 30 days of the end of the trip. Bamba Experience S.A DE C.V will not accept any liability for claims received after this period.
17) LOCAL CONDITIONS
Client acknowledges that she/he will be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. By booking travel with Bamba Experience S.A DE C.V, Client acknowledges that he/she has considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. Client is solely responsible for acquainting him/herself with the customs, weather conditions, physical challenges and laws in effect at each stop along the itinerary, and is encouraged to locate or make contact prior to embarkation with his/her local embassy or consulate in each destination.
18) INCREASE OF STANDARD CHARGES
In the event of any increase(s) in Bamba Experience S.A DE C.V’ standard charges, as identified in this promotional material and which therefore replaces the charge accepted by the customer, as described in this promotional material, the purchaser of the pass shall be liable for the additional charges.
19) SEVERABILITY
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
20) UNDER AGE PASSENGERS
Passengers under the age of 16 years must be accompanied by their parents, legal guardians or adult chaperone.
21) SUCCESSORS AND ASSIGNS
These Terms and Conditions shall inure to the benefit of and be binding upon Bamba Experience S.A. DE C.V. and the Client and their respective heirs, legal personal representatives, successors and assigns.
22) ERRORS AND OMISSIONS
Although Bamba Experience S.A. DE C.V. has made a concerted attempt to verify the accuracy of statements made herein and Bamba Experience S.A. DE C.V. cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this brochure and on the website.
23) PRIVACY POLICY
Bamba Experience S.A. DE C.V. will provide your personal information, as well as any personal information you provide in relation to the persons whose travel arrangements have been requested by you, to suppliers and carriers to enable the operation of the services requested by you. We do our utmost to protect your personal information.
24) TERM BAMBA EXPERIENCE S.A. DE C.V.
In this agreement the term �Bamba Experience S.A DE C.V� includes Bamba Experience S.A DE C.V, its servants, agents and subcontractors.
The objective of travelling with Bamba Experience S.A DE C.V is to try with our best effort to bring you into peace of mind and enable you to learn about yourself and the world around you; through our impeccable services and service quality.
25) RESPONSIBILITY FOR YOUR ADVENTURE
All services herein are organized by Bamba Experience S.A. DE C.V. Notice is hereby given that all arrangements made on behalf of customers are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements. Bamba Experience S.A. DE C.V. acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay, or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveller, natural disasters/catastrophes, detention, negligence of behalf of the supplier, delays or expenses arising from quarantine, strike, riots, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation. The client acknowledges that the quality of the products organized by Bamba Experience S.A. DE C.V., including transportation, accommodations and all other services related to the adventure which are organized by Bamba Experience S.A. DE C.V., are not within the control of Bamba Experience S.A. DE C.V. and that in any event the quality of such products may be compromised by local conditions.
Accordingly, the client hereby releases Bamba Experience S.A. DE C.V. from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. The information contained in this brochure is correct to the best of Bamba Experience S.A. DE C.V’s knowledge and Bamba Experience S.A. DE C.V. accepts no liability for any innocent inaccuracies contained herein. Bamba Experience S.A. DE C.V. reserves the right to alter any itinerary in progress or service at any time without penalty to Bamba Experience S.A. DE C.V. Any additional expense or cancellation shall be borne by the customer. The organizer reserves the right to withdraw or refuse any service to any customer at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement of the above items.
26) All reservations shall be deemed as booked in Mexico, and shall be subject to Mexico City, Mexico law and jurisdiction.
REAL LIFE ADVENTURES
TERMS AND CONDITIONS TO TRAVEL WITH BAMBA EXPERIENCE, S.A. DE C.V.
1) VOUCHERS.
Travel agent vouchers must be exchanged for the appropriate BAMBA EXPERIENCE S.A. DE C.V. ticket before the holder is able to get on the BAMBA EXPERIENCE S.A. DE C.V. service.
2) DEPARTURE DATE.
The first day of travel must be within 12 months of either agency voucher OR BAMBA EXPERIENCE S.A. DE C.V. Confirmation number issue, whichever is the earliest date. Upon exchange of the agency voucher for a BAMBA EXPERIENCE S.A. DE C.V. Ticket stating First Date of Travel, this ticket is then valid (from the stated first Date of Travel) for the designated period of time along the specified adventure.
3) VALIDITY OF TICKET
BAMBA EXPERIENCE S.A. DE C.V. travel tickets, issued for a specific travel date, will only be valid for the date and adventure specified in the ticket.
4) TICKETS
BAMBA EXPERIENCE S.A. DE C.V. Tickets are non-refundable from Date of Travel and non-transferable.
5) DISCOUNTS AND MONIES REFUND
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination, ie. sickness, death of a family member, etc.
6) CANCELLATIONS
A cancellation fee of $100 applies for travel agent’s vouchers and related bookings.
Cancellation Policy applies when:
a. The confirmation number is issued.
7) CANCELLATION BY THE CLIENT
Any cancellation by a Client must be made in writing and acknowledged by BAMBA EXPERIENCE S.A. DE C.V. The date on which the letter is received by BAMBA EXPERIENCE S.A. DE C.V. or its Agents will determine the cancellation charge applicable.
(a) Cancellation for BAMBA EXPERIENCE S.A. DE C.V.
The cancellation charges are expressed hereafter as a percentage of the total adventure price, excluding insurance.
A. Cancellation more than 60 days before departure: Loss of deposit.
B. Cancellation 59-30 days before departure: 50% of adventure price.
C. Cancellation less than 30 days before departure: 100% of adventure price.
8) NO SHOWS MEXICO
Should a passenger fail to show for a booked and confirmed adventure departure the passenger’s ticket will become null and void.
8) CANCELLATION OF AN ADVENTURE MADE BY BAMBA EXPERIENCE S.A. DE C.V.
BAMBA EXPERIENCE S.A. DE C.V. reserves the right to cancel any adventure before it is guaranteed to run, but will not cancel an adventure less than 20 days before departure. An adventure is guaranteed to run once it has one fully-paid traveler, unless minimum numbers state otherwise. This applies to departures within the website validity range. BAMBA EXPERIENCE S.A. DE C.V. reserves the right to cancel any adventure, including a guaranteed adventure, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for BAMBA EXPERIENCE S.A. DE C.V. to operate our planned schedule. If BAMBA EXPERIENCE S.A. DE C.V. cancels a group adventure on which you are holding a full-paid booking you may choose between an alternative adventure or a full refund. BAMBA EXPERIENCE S.A. DE C.V. is not responsible any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative adventure chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative adventure chosen is of a higher value then you will pay the difference in price.
9) PASSENGERS, LUGGAGE, OR GOODS
BAMBA EXPERIENCE S.A. DE C.V. is not a common carrier and reserves the right to refuse to agree to carry any passenger, luggage or goods without giving any reason.
10) FLEXIBILITY
BAMBA EXPERIENCE S.A. DE C.V. may alter its timetable(s), inclusive of those impacted by other Operators’ products and relating to all services provided for in this ticket without notice. The Client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The itinerary provided for each adventure is merely representative of the types of activities contemplated, and BAMBA EXPERIENCE S.A. DE C.V. is under no contractual obligation to strictly follow it. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.
11) CHANGES
(a) Changes made by BAMBA EXPERIENCE S.A. DE C.V.: BAMBA EXPERIENCE S.A. DE C.V. reserves the right to change any of the facilities, services or prices described in the brochure before a booking is made. If such a change is made, the Client will be told at the time of booking or when the change occurs. While BAMBA EXPERIENCE S.A. DE C.V. will endeavour to operate all adventures as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by BAMBA EXPERIENCE S.A. DE C.V. If BAMBA EXPERIENCE S.A. DE C.V. makes a major change BAMBA EXPERIENCE S.A. DE C.V. will inform the Client as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. If the major change is due to force majeure or unforeseen circumstances no compensation is payable. When a major change is made BAMBA EXPERIENCE S.A. DE C.V. may choose between accepting the change, obtaining a full refund of all monies paid or accepting any alternative adventure offered by BAMBA EXPERIENCE S.A. DE C.V.
(b) Transfer to another departure (by Client): A transfer from one adventure to another can only be made more than 60 days before departure date and if approved by BAMBA EXPERIENCE S.A. DE C.V. If such a request is accepted by BAMBA EXPERIENCE S.A. DE C.V., BAMBA EXPERIENCE S.A. DE C.V. reserves the right to charge an administration fee of 10% of the value of the first booked adventure. Any request to transfer received less than 60 days before departure will not normally be accepted. In this case the Client must cancel the booking and then re-book on another adventure. A Client may only transfer a booking to a departure date in the current season and may not transfer a booking to future seasons. Any such transfers will be regarded as cancellations and cancellation fees will apply.
(c) Transfer of name: If you are prevented from traveling on the adventure you booked by circumstances such as those which would permit you to make a claim on a standard cancellation insurance policy, you may transfer your booking to another person, provided they meet all the requirements relating to that adventure. More than 60 days before departure, administrative fee of 10% of the total value of the adventure will apply. Within 60 days name transfers are not permitted.
12) ACCEPTANCE OF RISK
The Client acknowledges that the nature of the adventure is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release BAMBA EXPERIENCE S.A. DE C.V. from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks.
13) AUTHORITY ON AN ADVENTURE
At all times the decision of BAMBA EXPERIENCE S.A. DE C.V.’s adventure leader or representative will be final on all matters likely to endanger the safety and well being of the adventure. By booking with us the Client agrees to abide by the authority of the adventure leader, who represents BAMBA EXPERIENCE S.A. DE C.V. The Client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. If the Client is affected by any condition, medical or otherwise, that might affect other people’s enjoyment of the adventure, the Client must advise BAMBA EXPERIENCE S.A. DE C.V. at the time of booking. Should the Client fail to comply with the above or commit any illegal act when on the adventure or, if in the opinion of the adventure leader, the Client’s behavior is causing or is likely to cause danger, distress or annoyance to others we may terminate that Client’s travel arrangements without any liability on BAMBA EXPERIENCE S.A. DE C.V.’s part and the Client will not be entitled to any refund.
14) BAMBA EXPERIENCE S.A. DE C.V. RESPONSABILITIES
BAMBA EXPERIENCE S.A. DE C.V. shall not be liable for any loss (financial or otherwise), or damage incurred, arising out of or consequential to (directly or indirectly), an abandonment of/delay to, departure or delay during any adventure howsoever caused. BAMBA EXPERIENCE S.A. DE C.V. will not be liable for the sickness of or any other injury to any passenger or for the loss of or damage to any personal effects, luggage or other goods, whether caused by BAMBA EXPERIENCE S.A. DE C.V.´s negligence or otherwise, and the purchaser of this ticket and passenger jointly and severally agree to indemnify BAMBA EXPERIENCE S.A. DE C.V. against any liability to any person on whose behalf such travel was booked or such ticket was purchased.
15) ILLEGAL SUBSTANCES
BAMBA EXPERIENCE S.A. DE C.V. does not allow customers to carry any type of illegal drug in the bus. If the federal police stops the bus and finds some illegal drugs, BAMBA EXPERIENCE S.A. DE C.V. will not be liable for that cause, and the customer will be liable and assume full responsibility for carrying illegal drugs.
16) TRAVEL DOCUMENTS
(a) The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the adventure, (your passport must be valid 6 months past your return date), all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents and permits, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by BAMBA EXPERIENCE S.A. DE C.V. regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and BAMBA EXPERIENCE S.A. DE C.V. is not responsible for any errors or omissions as to the information provided.
(b) To expedite the issuing of BAMBA EXPERIENCE S.A. DE C.V. travel documents please note that all adventure related travel documents such as vouchers, itineraries and invoices will be sent via email or will be available on our website once full payment has been received by BAMBA EXPERIENCE S.A. DE C.V. BAMBA EXPERIENCE S.A. DE C.V. reserves the right to impose a fee for those Clients who wish to receive paper documents.
17) FACTORS OUTSIDE BAMBA EXPERIENCE S.A. DE C.V.´S CONTROL
BAMBA EXPERIENCE S.A. DE C.V. shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for BAMBA EXPERIENCE S.A. DE C.V.’s failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, terrorist activities, civil commotions, labor difficulties, whether or not BAMBA EXPERIENCE S.A. DE C.V. is a party thereto, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, or any other cause whatsoever beyond the reasonable control of BAMBA EXPERIENCE S.A. DE C.V.
18) INSURANCE
It is mandatory that all Clients mandatory obtain travel insurance with a minimum coverage of US$15,000 while traveling with BAMBA EXPERIENCE S.A. DE C.V. and this insurance must cover personal injury, medical expenses, repatriation expenses, and evacuation expenses. It is strongly recommended the coverage be extended to include cancellation, curtailment, loss of belongings and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. When the Client has obtained travel insurance through BAMBA EXPERIENCE S.A. DE C.V., the Client acknowledges that he or she is satisfied with the levels of insurance arranged by BAMBA EXPERIENCE S.A. DE C.V. Where the Client has declined to purchase insurance through BAMBA EXPERIENCE S.A. DE C.V., the Client acknowledges that the cost of the adventure does not include insurance, and that the Client is required to obtain separate coverage at an additional cost. When obtaining travel insurance from a source other than BAMBA EXPERIENCE S.A. DE C.V. the Client must ensure the insurer is aware of the type of travel to be undertaken.
a. If the Client doesn’t count with this kind of insurance, BAMBA EXPERIENCE S.A. DE C.V. can offer the client this kind of insurance, the cost depending on the length and activities included in the Adventure.
19) RESPONSIBILITY FOR YOUR ADVENTURE
All services herein are organized by BAMBA EXPERIENCE S.A. DE C.V. Notice is hereby given that all arrangements made on behalf of customers are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements. BAMBA EXPERIENCE S.A. DE C.V. acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveler, acts of God, detention, delays or expenses arising from quarantine, strike, riots, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation. The Client acknowledges that the quality of the products organized by BAMBA EXPERIENCE S.A. DE C.V., including accommodations and all other services related to the adventure which are organized by BAMBA EXPERIENCE S.A. DE C.V., are not within the control of BAMBA EXPERIENCE S.A. DE C.V. and that in any event the quality of such products may be compromised by local conditions.
Accordingly, the Client hereby releases BAMBA EXPERIENCE S.A. DE C.V. from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. The information contained in this brochure is correct to the best of BAMBA EXPERIENCE S.A. DE C.V.’s knowledge and BAMBA EXPERIENCE S.A. DE C.V. accepts no liability for any innocent inaccuracies contained herein. BAMBA EXPERIENCE S.A. DE C.V. reserves the right to alter any itinerary in progress or service at any time without penalty to BAMBA EXPERIENCE S.A. DE C.V. Any additional expense or cancellation shall be borne by the customer. The organizer reserves the right to withdraw or refuse any service to any customer at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement of the above items.
20) CLAIMS AND COMPLAINTS
If a Client has a complaint against BAMBA EXPERIENCE S.A. DE C.V. the Client must first inform the driver or company representative whilst on the adventure in order that the driver/representative can attempt to rectify the matter. If satisfaction is still not reached through these means then any further complaint must be put in writing to BAMBA EXPERIENCE S.A. DE C.V. within 30 days of the end of the adventure. BAMBA EXPERIENCE S.A. DE C.V. will not accept any liability for claims received after this period.
21) SUPPLIERS CONDITIONS
Airlines, railways, coach and shipping companies and other suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant transport provider or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices of the relevant supplier.
22) LOCAL CONDITIONS
Client acknowledges that she/he will be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. By booking travel with BAMBA EXPERIENCE S.A. DE C.V., Client acknowledges that she/he has considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. Client is solely responsible for acquainting her/himself with the customs, weather conditions, physical challenges and laws in effect at each stop along the itinerary, and is encouraged to locate or make contact prior to embarkation with his/her local embassy or consulate in each destination.
23) INCREASE OF STANDARD CHARGES
In the event of any increase(s) in BAMBA EXPERIENCE S.A. DE C.V. standard charges, as identified in this promotional material and which therefore replaces the charge accepted by the customer, as described in this promotional material, the purchaser of the ticket shall be liable for the additional charges.
24) SEVERABILITY
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
25) UNDER AGE PASSENGERS
Passengers under 16 years of age must be accompanied by their parents, legal guardians or adult chaperone.
26) SUCCESSORS AND ASSIGNS
These Terms and Conditions shall inure to the benefit of and be binding upon BAMBA EXPERIENCE S.A. DE C.V. and the Client and their respective heirs, legal personal representatives, successors and assigns.
27) ERRORS AND OMISSIONS
Although BAMBA EXPERIENCE S.A. DE C.V. has made a concerted attempt to verify the accuracy of statements made herein and BAMBA EXPERIENCE S.A. DE C.V. cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this brochure or on our website.
28) PRIVACY POLICY
We will provide your personal information, as well as any personal information you provide in relation to the persons whose travel arrangements have been requested by you, to suppliers and carriers to enable the operation of the services requested by you. We do our utmost to protect your personal information.
29) TERM BAMBA EXPERIENCE S.A. DE C.V.
In this agreement the term ‘BAMBA EXPERIENCE S.A. DE C.V. includes BAMBA EXPERIENCE S.A. DE C.V, its servants, agents and subcontractors.
The objective of traveling with BAMBA EXPERIENCE S.A. DE C.V. is to try with our best effort to bring you into peace of mind and enable you to learn about yourself and the world around you; through our impeccable services and service quality.
Current Inca Trail Regulations and Procedures
The rules and regulations controlling the Inca Trail and Machu Picchu are continually changing and it is important to be aware of the issues detailed in this document before embarking on your adventure to Peru.
No more than 500 people per day are allowed to start the Inca Trail trek at km. 82. This number includes all support staff (ie. porters, cooks and guides) and is very tightly controlled. Once this limit of 500 people is reached, the Trail is effectively closed off for the day and no further bookings can be made. Reservations are not held on the Trail and all permits to trek must be bought as far as possible in advance with complete and correct passport information, to which no modifications can be made. Any attempts at modifications result in a loss of the permit and any money paid.
Booking policies
The Bamba Experience policy for all Inca Trail bookings is:
All bookings are done on request, and we require the following information to process your permit.
1. Full name (exactly as it appears on the passport)
2. Date of Birth
3. Nationality
4. Passport Number
5. Date of Passport Expiry - Must be valid for at least 6 months past the date of travel.
Important Note: The passport number and name that is submitted to Bamba Experience, at time of confirmation, will be used to purchase the Inca Trail permit. This passport number and name will be used to identify yourself as you enter the checkpoint at the start of the trail and throughout the hike. If this information does not match the information you have submitted at time of confirmation, then you will be denied admission to the Inca Trail. Please note that these rules and regulations are strictly enforced by the governing bodies of the Inca Trail in Peru and are out of the control of Bamba Experience, meaning no exceptions can be made.
If you are denied access on the Inca Trail as a result of providing incorrect or invalid information, cost of accommodation and other services during this time will be the responsibility of the individual and not Bamba Experience.
Inca Trail Cancellations
Due to the strict Peruvian government regulations all Inca Trail bookings have strict cancellation fees.
Cancellation 365 to 60 days before departure: 40% Refund of total paid
Cancellation less than 60 days before departure: No Refunds of total paid
UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and/or alter these terms and conditions at anytime, and it is the Clients responsibility to be familiar with them. The latest terms and conditions may be found on the Company website www.bambaexperience.com In addition to the Booking Terms and Conditions, the Client shall be bound by the Conditions of Carriage. This document may be found on the Company website www.bambaexperience.com
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