UK: +44 (20) 3239-9604 (Open 4 p.m and 11 p.m UK time)
USA: +1 347-352-0059
Australia: +61 7 31613363 or +61 422 220376
Mexico: +52 (55) 5584-4401/02
Mexico Toll Free: 01800-46-22622 (GO-BAMBA)
Peru: +51-17085303 in Peru (01) 708-5303
Brasil: +21 4042-4440
Thailand: +66 0003-5193
BAMBA EXPERIENCE > FREQUENTLY ASKED QUSTIONS
FREQUENTLY ASKED QUSTIONS
1. What type of transportation is included with the pass?
We offer you the safest and best local transportation available in each sector. You may find yourself aboard a First Class Bus with A/C, TV and WC, a 12 passenger mini-van, or in some cases in developing countries where the infrastructure is not the best such as Guatemala, Honduras or Bolivia you will travel in local shuttle transportation, second class buses, flights or trains. Rest assured you will travel on the best available means of transport. Getting from one destination to the next will surely be an exciting experience!
2. How do I activate my Bamba Experience bus pass?
Send us an email a few days before your initial departure date so we can get in touch with you and send you the information regarding your pass and free activities. You can also give us a call on the phone or on skype to speak with a Bamba representative in person at any time.
3. How do I make a booking for the next bus or day trip and
where do I pick up my tickets?
Easy! Contact us via e-mail, GMAIL chat, Skype or over the phone and let us know when you wish to depart. We will confirm your departure by sending you an e-mail with your confirmation numbers and information.
If your next route is by Mini-Van... We will ask you where you are staying so we know where to pick you up. All you have to do is wait at your hostel to be picked up at the specified time.
If your next route is by First Class Public Bus or Flight... We will send you an e-ticket number, departure time and bus station / airport address via e-mail where you will need to arrive on your own at least 30 minutes prior to your departure. There you can present your photo ID and e-ticket number at the indicated ticket counter to pick up your paper tickets or boarding pass.
If your next route is by Local Bus or Train... We will send you a confirmation e-mail with instructions on how and where to pick-up your ticket so you can board the bus. Sometimes, we will deliver the tickets to your hotel reception.
4. Do I get a voucher after purchasing the bus pass?
Everything is handled in an environmentally-friendly electronic format, so your bus pass vouchers and sector confirmation numbers will be sent to you via e-mail two days prior to each sector of your trip.
5. Can I travel in both directions or backtrack?
Your Bamba Hop-On Hop-Off Bus Pass can only be used in the direction of the pass purchased. If you would like to add sectors or change the dates of departure you can reach us via email, skype, or telephone anytime!
6. How long is my pass valid for?
The bus pass has a one year validity meaning you can begin and end your pass anytime you want, taking as long as you desire between stops to enjoy all of the unique and interesting destinations as well as free activities included in your pass along the way.
7. What accommodation do you recommend?
We provide you with a list of recommended hostels or budget hotels in each destination so you can stay in safe, fun, comfortable and affordable lodgings during your trip where you can meet like-minded travelers and have a great time. Accommodation is not included in Hop-On Hop-Off Bus Pass prices.
8. Can I change my departure dates?
Yes! The Bamba hop-on hop-off bus pass is a flexible and convenient way to travel which allows you to make changes to your itinerary (departure dates) any time you desire so you can enjoy each destination to the fullest!
9. What does minimum recommended travel time mean?
We recommend a minimum travel time for our routes so you will have time to enjoy the cities, towns, activities and nature without feeling rushed to continue. This is usually the shortest way to travel through the route with time to see and do it all.
10. What if Iím traveling on my own?
Many Bamba Experience travelers arrive on their own and meet friends quickly so feel free to do the same! The hostels and free activities are a great place to meet people and since everyone has the freedom to change their departure dates, you might find a new travel partner and link up with them during your trip.
11. Are there any age limits?
If you are between the ages of 18 and 118, we invite you to travel with Bamba Experience in Latin America and have the time of your life!
12. In which countries can I travel with Bamba Experience?
Bamba Experience offers flexible Hop-On Hop-Off Bus Passes and Adventure Trips in Mexico, Guatemala, Belize, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay and Brazil.